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SUNNYVALE, CA, July 20, 2023 – Minerva CQ and Luminoso Technologies, Inc. today announced the availability of Luminoso’s AI-driven text analytics solution, Daylight, on Minerva CQ’s real-time agent assist platform. Minerva CQ customers now have the option of using Daylight to analyze thousands of hours of unstructured text from call and chat transcripts, in minutes, to glean insights into root cause, trending, business intelligence, and voice of the customer (VOC) and voice of the employee (VOE) to improve both customer and agent experiences...read more here
LAS VEGAS, NV, June 19, 2023 – Minerva CQ today announced, at Customer Contact Week (CCW), its partnership with Five9, a leading provider of the intelligence CX platform. Minerva is now available on the Five9 CX Marketplace, making it easy for businesses to use the only agent assist technology that has AI-driven adaptive workflows with the Five9 Intelligent Cloud Contact Center...read more here
November 21, 2022 by ANGIE LEE
SUNNYVALE, CA, October 6, 2022 – Minerva CQ today announced Italian language availability for its leading real-time collaborative intelligence platform for the enterprise. The underlying technology marks the first automatic speech recognition (ASR) model for Italian using the NVIDIA Riva software development kit. The model, built in collaboration with Data Monsters, also boasts the industry’s highest accuracy with a word error rate (WER) of under 7%, demonstrably outperforming SOTA results on Mozilla’s Common Voice Italian Benchmark...read more here.
SUNNYVALE, CA, June 28, 2022 – The recent deployment of Minerva CQ technology at a leading global electric mobility company, marks the first enterprise implementation of NVIDIA Riva – a GPU-accelerated SDK for speech AI applications – in the energy space. The electric mobility company boasts an extensive portfolio of EV charging products...read more here
SUNNYVALE, CA, June 21, 2022 – Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, today announced a multiyear agreement with a global leader in electric mobility...read more here
SUNNYVALE, CA, May 26, 2022 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 1 examination...read more here