Press
SUNNYVALE, CA, January 31, 2023 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 2 examination. SOC 2 reports focus on a Service Organization’s internal controls designed to meet its service commitments and system requirements based on the security, availability, and confidentiality criteria established by the American Institute of Certified Public Accountants (AICPA)...read more here.
SUNNYVALE, CA, June 28, 2022 – The recent deployment of Minerva CQ technology at a leading global electric mobility company, marks the first enterprise implementation of NVIDIA Riva – a GPU-accelerated SDK for speech AI applications – in the energy space. The electric mobility company boasts an extensive portfolio of EV charging products...read more here
Startup Uses Speech AI to Coach Contact-Center Agents Into Boosting Customer Satisfaction
November 21, 2022 by ANGIE LEE
SUNNYVALE, CA, October 6, 2022 – Minerva CQ today announced Italian language availability for its leading real-time collaborative intelligence platform for the enterprise. The underlying technology marks the first automatic speech recognition (ASR) model for Italian using the NVIDIA Riva software development kit. The model, built in collaboration with Data Monsters, also boasts the industry’s highest accuracy with a word error rate (WER) of under 7%, demonstrably outperforming SOTA results on Mozilla’s Common Voice Italian Benchmark...read more here.
SUNNYVALE, CA, June 21, 2022 – Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, today announced a multiyear agreement with a global leader in electric mobility...read more here
SUNNYVALE, CA, May 26, 2022 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 1 examination...read more here
