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Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight

SUNNYVALE, CA, July 20, 2023 – Minerva CQ and Luminoso Technologies, Inc. today announced the availability of Luminoso’s AI-driven text analytics solution, Daylight, on Minerva CQ’s real-time agent assist platform. Minerva CQ customers now have the option of using Daylight to analyze thousands of hours of unstructured text from call and chat transcripts, in minutes, to glean insights into root cause, trending, business intelligence, and voice of the customer (VOC) and voice of the employee (VOE) to improve both customer and agent experiences...read more here

Minerva CQ Announces Partnership with Five9 to Bring Next Gen Agent-Assist Powered By AI-driven, Adaptive Workflows To Customers

LAS VEGAS, NV, June 19, 2023 – Minerva CQ today announced, at Customer Contact Week (CCW), its partnership with Five9, a leading provider of the intelligence CX platform. Minerva is now available on the Five9 CX Marketplace, making it easy for businesses to use the only agent assist technology that has AI-driven adaptive workflows with the Five9 Intelligent Cloud Contact Center...read more here

What is Agent Assist?

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Minerva CQ Achieves SOC 2 Type 2 Certification Further Demonstrating Its Commitment As A Secure And Scalable Enterprise AI Platform

SUNNYVALE, CA, January 31, 2023 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 2 examination...read more here.

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Startup Uses Speech AI to Coach Contact-Center Agents Into Boosting Customer Satisfaction

November 21, 2022 by ANGIE LEE

Minerva CQ Announces Industry’s First And Most Accurate Italian Speech Recognition on NVIDIA Riva

SUNNYVALE, CA, October 6, 2022 – Minerva CQ today announced Italian language availability for its leading real-time collaborative intelligence platform for the enterprise. The underlying technology marks the first automatic speech recognition (ASR) model for Italian using the NVIDIA Riva software development kit. The model, built in collaboration with Data Monsters, also boasts the industry’s highest accuracy with a word error rate (WER) of under 7%, demonstrably outperforming SOTA results on Mozilla’s Common Voice Italian Benchmark...read more here.

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Minerva CQ First to Deploy NVIDIA Riva Enterprise in the Energy Sector

SUNNYVALE, CA, June 28, 2022 – The recent deployment of Minerva CQ technology at a leading global electric mobility company, marks the first enterprise implementation of NVIDIA Riva – a GPU-accelerated SDK for speech AI applications – in the energy space. The electric mobility company boasts an extensive portfolio of EV charging products...read more here

Global Electric Mobility Leader Chooses Minerva CQ to Enhance Its Electric Vehicle (EV) Customer Experience

SUNNYVALE, CA, June 21, 2022 – Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, today announced a multiyear agreement with a global leader in electric mobility...read more here

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A podcast on how to improve customer experience in the utilities sector, hosted by Blake Morgan a customer experience futurist and the bestselling author of The Customer of the Future.

Minerva CQ Achieves SOC 2 Type 1 Certification Demonstrating Commitment As A Safe And Secure Enterprise AI Platform

SUNNYVALE, CA, May 26, 2022 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 1 examination...read more here

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"As the push for clean energy grows and more companies enter the market, customers have more options than ever before. That means the entire industry needs a CX overhaul to engage with customers and include them on the journey to clean energy."