Minerva CQ Announces Partnership with Five9 to Bring Next Gen Agent-Assist Powered By AI-driven, Adaptive Workflows To Customers
Minerva CQ can be easily integrated with the Five9 Intelligent Cloud Contact Center
Las Vegas, NV, June 19, 2023 – Minerva CQ today announced, at Customer Contact Week (CCW) its partnership with Five9, a leading provider of the intelligence CX platform. Minerva CQ is now available on the Five9 CX Marketplace, making it easy for businesses to use the only agent assist technology that has AI-driven adaptive workflows with the Five9 Intelligent Cloud Contact Center.
The Five9 Intelligence CX platform – facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more fluid human customer experiences, engage and empower contact center agents, and deliver tangible business results. Along with our people and the relationships they bring to our customer engagements, that is what creates our true, joyful, CX difference. Minerva CQ customers can connect into the multi-faceted, highly scalable Five9 cloud contact center to support their customer service initiatives. Five9 customers can now easily tap Minerva CQ’s agent assist for dialogue suggestions, behavioral cues, and knowledge surfacing driven by AI-generated workflows that adapt in real-time throughout the conversation. The joint solution enables enterprises to drastically improve – at scale – average handle time (AHT), first contact resolution (FCR), and agent onboarding times.
“For years Five9 has been a leader in CCaaS and customer experience solutions. We are thrilled to be part of its robust partner ecosystem and look forward to helping Five9 customers uplevel their agent experience and push the boundaries in driving better outcomes when agents collaborate with AI – rather than being replaced by AI, said Cosimo Spera, co-founder and CEO of Minerva CQ.
“We’re at an inflection point when it comes to AI in the contact center and augmenting agent performance is a key area where Five9 sees tremendous impact. We are excited to have Minerva CQ join the Five9 CX Marketplace as we help our customers be leaders in their space through innovation” said Patrice DeLorey, Partner Sales Manager at Five9
Visit Minerva CQ at the CCW Startup booth at the CCW conference in Las Vegas, June 20-22 for a demo.
About Minerva CQ
Minerva CQ the leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and training suggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.