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An AI copilot guides your

agents in every conversation

to drive the customer interaction forward

in the most effective and efficient resolution

...with adaptive workflows enhanced by dialogue suggestions, 

behavioral cues, and knowledge surfacing

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“I don't need to see several browser windows & tabs with different sets of information ...most of it is presented to me on the Minerva screen in an organized manner. The ability to make customer flows makes it very intuitive and easier to do my job!”

-Senior customer support specialist at global eMobility company

NVIDIA's AI copilot partner

How Minerva CQ works

We analyzed hundreds of millions of customer-agent interactions and designed an experience around the conversation.

We then created a state of the art AI that tag teams with agents in real-time. 

Before the conversation

Insights and omnichannel data are pulled, and parsed in real-time from multiple data sources. 

 

Context is surfaced to the agent so the interaction is personalized and faster. 

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During the conversation

The optimal workflow is surfaced to resolve the customer's issue. As the conversation progresses the workflow adapts in real-time to what's being said.  

The interaction is further enhanced with real-time dialogue suggestions, behavioral cues, and knowledge surfacing.​

After the conversation

Auto summarization, passive NPS and CSAT, and key actions are provided to agent and supervisor and injected into enterprise systems and machine learning.

Training opportunities are identified.

In the contact center

  • Improve the customer experience

  • Elevate the agent experience

  • Reduce handle times and costs

  • Increase revenue via upsell/cross-sell 

  • Decrease agent onboarding timeframes

  • Optimize agent knowledge and training

...make every agent a
customer service hero

Empower every service technician with knowledge

  • Improve real-time knowledge access and guidance

  • Elevate the employee experience

  • Reduce resolution time

  • Decrease employee onboarding timeframes

  • Optimize enterprise knowledge and training

...in the field 

Trusted by global brands 

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