Privacy Policy

If you are a California resident, please see our CCPA Privacy Policy. If you are an EEA resident please see our GDPR Privacy Policy.

INTRODUCTION
Minerva CQ services its customers with its Minerva CQ platform that provides the contact center agents with real-time feedback on customer sentiment and guides them on next best action during the customer call.Minerva CQ is committed to respecting and protecting individuals’ privacy rights. This Privacy Policy describes the privacy practices followed by Bourbaki intelligent Systems, Inc. dba Minerva CQ (“we,” “us,” “our,’ or “Minerva CQ”) when we collect, use, secure, and/or disclose personal data.


COLLECTION OF PERSONAL DATA
‍Information you directly or voluntarily provide us
Minerva CQ collects the information that you directly provide us through the following means: When you raise your queries/concerns by filling the ‘SCHEDULE A DEMO’, we will collect your personal data such as your Name, Email Address and other personal data that you may have shared in the Form. We collect these data to provide you the demo of our product and engage you with our platform. When you contact our Sales team through email/calls, we will collect your personal data such as Name, Email Address, Phone Number, Location, etc. When you apply for job openings posted on Third party job portals, we may collect your Personal details present on your CVs.

‍Information we automatically collect from you
We may automatically collect information about you when you use our site or our services. For example, if you access our site through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address and standard web log information.

‍Information we collect from third party analytics services
We work with third-party analytics services (Google Analytics) to collect information about your use of our site. These analytics tools use cookies to collect information about the content you view, what websites you visit immediately prior to and after visiting our site, and your system information and geographic information.

‍Information we collect when customers use our platform
When customers use our platform, we receive call recordings for transcribing and reporting purposes. Call recordings will contain personal details of the end customer (Customer’s customer) and Agents. End customer’s personal information may vary with the nature of the call and Line of Business of the customer (such as Reservations, Customer Service, etc.) Personal information such as Name and the location of the agent will be captured in the call recordings.

PUPOSE OF DATA COLLECTION
‍As a Data controller, Minerva CQ uses your (customers, prospective customers, employment candidates and website visitors) personal data for the following purposes: Understand and analyze how our users use our services and websites to improve our websites and service offerings, assess queries, requirements, and process applications for products and services, marketing our products and services to our customers and prospective customers for the purpose of Recruitment; As a Data Processor, Minerva CQ is contractually bound to processes the call recordings containing end customer personal data and agents through the Minerva CQ platform to generate insights and reports. As a Data Processor, Minerva CQ is contractually bound to processes the call recordings containing end customer personal data and agents through the Minerva CQ platform to generate insights and reports.

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION
We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

PROTECTION OF PERSONALLY-IDENTIFYING INFORMATION
Minerva CQ has implemented reasonable physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction. Our service providers and agents are contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose. Minerva CQ will ensure through formally executed contracts that the service providers are committed to “same level of data protection” as applicable data protection laws and regulations.

WHO DO WE SHARE YOUR DATA WITH?
Your personal data is transferred to the following third parties:

  1. ‍Google Analytics: We work with third-party analytics services (Google Analytics) to collect information about your use of our site through the use of cookies.

  2. Promotional and Marketing agency: We use a third party promotional and marketing agency (Lead Generator) to send promotional emails to our customers and prospective customers.

  3. Speech technology platform: We use a third party speech technology platform ‘Nvidia’ to transcribe all the call recordings for analytics and reporting purpose.


California Privacy Rights
If you are a resident of California, this section provides additional details about the personal information we collect about you, and your rights under the California Consumer Privacy Act, or “CCPA.” That we provide you access to details on the categories or specific pieces of personal information we collect and what we do with those data. For more details please visit the CCPA Privacy Notice.

DATA SUBJECT RIGHTS TO EU DATA SUBJECTS
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. Applicability of the various data subject rights and the means to exercise them is given below:

  • Right to Access - Customers, Prospective customers and employment candidates - Contact our Privacy team at privacy@minervacq.com

  • Right to erase - Customers, Prospective customers and employment candidates - Contact our Privacy team at privacy@minervacq.com

  • Right to restrict - Employment candidates - Contact our Privacy team at privacy@minervacq.com

  • Right to object Direct marketing - Customers and Prospective customers - Contact our Privacy team at privacy@minervacq.com


For more details please visit GDPR Privacy Notice.

COOKIES
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to identify and track visitors, their usage of our website, and their website access preferences. For detailed information on how we use cookies, please refer to our cookie policy.

CHILDREN
Our website and our services are not directed to children under the age of 13. Minerva CQ does not knowingly collect personally identifiable data from persons under the age of 13 of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, and you believe that your child has provided us with information about him or herself, please contact us at privacy@minervacq.com

BUSINESS TRANSFERS
If Minerva CQ, or substantially all of its assets, were acquired, or in the unlikely event that Minerva CQ goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Minerva CQ may continue to use your personal information as set forth in this policy.

PRIVACY POLICY CHANGES
Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. We encourage our users and website visitors to frequently check this page for any changes to its Privacy Policy. If you have an Minerva CQ account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

YOUR DATA PROTECTION RIGHTS

Minerva CQ would like to make sure you are fully aware of all of your data protection rights. Some of these rights are best exercised by contacting our customers directly.

Every user is entitled to the following:

  • The right to access – You have the right to request Minerva CQ for copies of your personal data. We may charge you a small fee for this service to cover the costs of retrieval.

  • The right to rectification – You have the right to request that Minerva CQ correct any information you believe is inaccurate. You also have the right to request Minerva CQ to complete the information you believe is incomplete. This right exists within reason: we will correct or complete information as you request, but we cannot always modify sections of structured data, for example by creating new categories of majors of study, universities that we do not support. You are in no way required to supply information on your profile that is inaccurate purely because we do not support it, and we ask you not to do so.

  • The right to erasure – You have the right to request that Minerva CQ erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Minerva CQ restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Minerva CQ’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Minerva CQ transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@minervacq.com


QUESTIONS, CONCERNS OR COMPLAINTS
If you have any questions or concerns about this Privacy Policy, please contact our Privacy team at privacy@minervacq.com