Minerva CQ was founded in early 2021 with the belief that collaborative intelligence (CQ) will redefine work. CQ is the notion that combining human intelligence and artificial intelligence will yield far better outcomes than what either could achieve alone. 

 

In the workplace this translates to employees tag teaming with AI during conversations so they can resolve complex issues, improve customer experiences, and focus on more meaningful work. But the industry faces challenges.

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We believe there is too much black box AI and architectural limitations that prevent an organization to be truly successful with CQ. So we started with a blank slate, reimagined and built a new real-time conversational user experience, adaptive workflows, an API-first architecture, and a unique model-as-a-service paradigm that enables contact center and field services organizations to successfully deploy and scale CQ in a secure environment.  

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Today we provide CQ technology (sometimes referred to as real-time conversation intelligence) for contact center and field services teams in the eMobility, energy, and telecommunications industries.