Minerva CQ Achieves SOC 2 Type 2 Certification Further Demonstrating Its Commitment As A Secure And Scalable Enterprise AI Platform
SUNNYVALE, CA, January 31, 2023 – Minerva CQ, the leader in real-time collaborative intelligence for the enterprise, today announced that the Company has successfully completed its Systems and Organizational Control (SOC) 2 Type 2 examination. SOC 2 reports focus on a Service Organization’s internal controls designed to meet its service commitments and system requirements based on the security, availability, and confidentiality criteria established by the American Institute of Certified Public Accountants (AICPA). The examination was conducted by Dansa D’Arata Soucia LLP (www.darata.com). In doing so Minerva CQ maintains its adherence to one of the most stringent, industry-accepted compliance frameworks for service organizations and provides additional assurance to its clients, through an independent auditor, that its business process, information technology and risk management controls are properly designed and operating as intended.
The official auditors’ report provides a thorough review of Minerva CQ internal controls, policies, and processes for agent augmentation technology in the contact center. It also reviews Minerva CQ processes relating to risk management and subservice (vendor) due diligence, as well as Minerva CQ’s entire IT infrastructure, software development life cycle, change management, logical security, network security, physical & environmental security, and computer operations.
"We are pleased to have achieved SOC 2 Type 2 compliance. It shows that we have the appropriate controls and approach in place to mitigate risks related to the services we provide to our valued clients,” said Ramesh Bobba, CTO at Minerva CQ. “SOC 2 Type 2 certification is an important milestone for Minerva CQ as we look to provide the most secure solutions to our clients, scale our global business, and consistently improve the service quality and level we provide to enterprises and the industry.”
About Minerva CQ
Minerva CQ is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center the Minerva CQ platform provides real-time agent guidance, dynamic workflows, automated QA and training suggestions, and business intelligence. In the broader enterprise Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.
About Dansa D’Arata Soucia LLP
Dansa D’Arata Soucia LLP (“DDS”) is a full service CPA firm based out of Buffalo, New York. Over the past decade, DDS has built a team of auditors dedicated to understanding the AICPA’s Trust Services Criteria and how properly applying best practices to comply with this set of criteria results in mitigation of risk as it relates to protecting sensitive data. DDS understands that a SOC 2 examination can be initially intimidating. As such, DDS has worked tirelessly on finding ways to streamline the examination process to be as minimally invasive as possible on company resources. This allows the management teams of their clients to stay focused on growing their businesses!