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Give your agents real-time knowledge to help resolve complex EV customer problems and also help field technicians troubleshoot infrastructure and logistic issues.
Empower your agents with simple, consistent explanations of energy sources, tariff plans, billing changes, and the optimal spending expectations.
Make your agents Minerva CQ agents
Coach your agents through handling complex customer service issues and upgrade paths to improve loyalty and cross-sell and upsell performance on every call.
Drive better agent experiences with a single pane of glass that assembles, in realtime, member information from multiple systems. Augment agents with realtime guidance in every call and chat.