Daniel HongJul 22, 20225 minThe 2nd Wave of AI in Customer Service: Collaborative IntelligenceAn article about the many ways in which collaborative intelligence can help contact centers today.
Daniel HongJun 15, 20227 minThe Electric (Vehicle) Tsunami Will Break Customer ExperienceHave you visited a charging station and the charger is no longer available or the wait is too long? Or even worse the charger is broken?...