Minerva CQ blog

Jul 33 min read

Make Customer Service Reps Smarter with RAG (Retrieval-Augmented Generation)

RAG enhances AI copilots for cutomer service. It retrieves relevant information from a large corpus & generates the right answer for agents.

Feb 269 min read

eMobility Insights: Q&A with Kris Kluzak, Former Head of Customer Care at Enel North America

Insights on customer experience in the emobility industry from a seasoned veteran of the space - Kris Kluzak.

Feb 74 min read

Healthcare Insights: Q&A with David Claiborn, Former Chief Designer at UnitedHealthcare

Invaluable customer experience and contact center insights from seasoned healthcare veteran - David Claiborn.

Oct 25, 20235 min read

The 2nd Wave of AI in Customer Service: Collaborative Intelligence

An article about the many ways in which collaborative AI can help contact centers today.

Aug 1, 20235 min read

Energy Insights: Q&A with Molly Wood, Climate Tech Investor & Former NPR Marketplace Tech Host

Q&A with podcast pioneer, climate investor, and longtime journalist Molly Wood.

Jun 16, 20235 min read

When it Comes to AI In The Contact Center Think NBA

The 2023 NBA season has come to a spectacular finish with the Denver Nuggets claiming their well-deserved championship after just 47...

May 15, 20235 min read

Contact Center Insights: Q&A with Prem Uppaluru, CCaaS Visionary and Serial Entrepreneur

Q&A with Silicon Valley's CCaaS pioneer Prem Uppaluru.

Mar 21, 20238 min read

Healthcare Insights: Q&A with Steve Roberts, a Former CIO of Anthem and Aetna

Meet Steve Roberts -- family man, world traveler, seasoned health IT exec, industry advisory board chair for Eclipz Cybersecurity and...

Feb 9, 20234 min read

How a Plug-n-Play Rookie Beat a Gunslinging Veteran Quarterback

How machine analytics and human intuition come together to determine the outcomes.

Jun 15, 20227 min read

The Electric (Vehicle) Tsunami Will Break Customer Experience

Have you visited a charging station and the charger is no longer available or the wait is too long? Or even worse the charger is broken?...