Contact Center Insights: Q&A with Prem Uppaluru, CCaaS Visionary and Serial Entrepreneur
Q&A with Silicon Valley's CCaaS pioneer Prem Uppaluru.
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Minera CQ industry insights
- Mar 21
- 8 min
Healthcare Insights: Q&A with Steve Roberts, a Former CIO of Anthem and Aetna
Meet Steve Roberts -- family man, world traveler, seasoned health IT exec, industry advisory board chair for Eclipz Cybersecurity and...
Daniel Hong
- Feb 9
- 4 min
How a Plug-n-Play Rookie Beat a Gunslinging Veteran Quarterback
How machine analytics and human intuition come together to determine the outcomes.
Daniel Hong
- Jul 23, 2022
- 5 min
The 2nd Wave of AI in Customer Service: Collaborative Intelligence
An article about the many ways in which collaborative intelligence can help contact centers today.
Daniel Hong
- Jun 15, 2022
- 7 min
The Electric (Vehicle) Tsunami Will Break Customer Experience
Have you visited a charging station and the charger is no longer available or the wait is too long? Or even worse the charger is broken?...
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