Daniel HongOct 255 minThe 2nd Wave of AI in Customer Service: Collaborative IntelligenceAn article about the many ways in which collaborative AI can help contact centers today.
Minera CQ industry insightsAug 15 minEnergy Insights: Q&A with Molly Wood, Climate Tech Investor & Former NPR Marketplace Tech Host Q&A with podcast pioneer, climate investor, and longtime journalist Molly Wood.
Minera CQ industry insightsJun 165 minWhen it Comes to AI In The Contact Center Think NBAThe 2023 NBA season has come to a spectacular finish with the Denver Nuggets claiming their well-deserved championship after just 47...
Minera CQ industry insightsMay 155 minContact Center Insights: Q&A with Prem Uppaluru, CCaaS Visionary and Serial Entrepreneur Q&A with Silicon Valley's CCaaS pioneer Prem Uppaluru.
Minera CQ industry insightsMar 218 minHealthcare Insights: Q&A with Steve Roberts, a Former CIO of Anthem and AetnaMeet Steve Roberts -- family man, world traveler, seasoned health IT exec, industry advisory board chair for Eclipz Cybersecurity and...
Daniel HongFeb 94 minHow a Plug-n-Play Rookie Beat a Gunslinging Veteran QuarterbackHow machine analytics and human intuition come together to determine the outcomes.
Daniel HongJun 15, 20227 minThe Electric (Vehicle) Tsunami Will Break Customer ExperienceHave you visited a charging station and the charger is no longer available or the wait is too long? Or even worse the charger is broken?...