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Join date: Apr 26, 2022
Posts (3)
Oct 26, 2023 ∙ 5 min
The 2nd Wave of AI in Customer Service: Collaborative Intelligence
An article about the many ways in which collaborative AI can help contact centers today.
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Feb 9, 2023 ∙ 4 min
How a Plug-n-Play Rookie Beat a Gunslinging Veteran Quarterback
How machine analytics and human intuition come together to determine the outcomes.
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Jun 15, 2022 ∙ 7 min
The Electric (Vehicle) Tsunami Will Break Customer Experience
Have you visited a charging station and the charger is no longer available or the wait is too long? Or even worse the charger is broken?...
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Daniel Hong
Writer
CMO
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