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Join date: Mar 21, 2023
Posts (7)
Jul 4, 2024 ∙ 3 min
Make Customer Service Reps Smarter with RAG (Retrieval-Augmented Generation)
RAG enhances AI copilots for cutomer service. It retrieves relevant information from a large corpus & generates the right answer for agents.
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Feb 27, 2024 ∙ 9 min
eMobility Insights: Q&A with Kris Kluzak, Former Head of Customer Care at Enel North America
Insights on customer experience in the emobility industry from a seasoned veteran of the space - Kris Kluzak.
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Feb 8, 2024 ∙ 4 min
Healthcare Insights: Q&A with David Claiborn, Former Chief Designer at UnitedHealthcare
Invaluable customer experience and contact center insights from seasoned healthcare veteran - David Claiborn.
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Minerva CQ industry insights
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