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GDPR Privacy Notice

This privacy notice applies to EU/EEA residents accessing Minerva CQ’s services from the EU/EEA and will explain how we use the personal data we collect from you when you use our website.

Last modified: 3rd April 2023


  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities


What data do we collect?

Minerva CQ processes acts as a data controller when it collects information directly from data subjects, such as This data is collected in order to schedule time for a demo, and to verify whether the product is a good match with customer requirements.

As a company, we are dedicated to safeguarding the personal data of our customers and employees. In accordance with this commitment, we comply with the principles of the General Data Protection Regulation (GDPR) when collecting, utilizing, and handling personal data. This includes adherence to principles of legality, fairness, and transparency; limiting data collection to specific purposes; minimizing the amount of data collected; ensuring accuracy; limiting data storage; maintaining integrity and confidentiality; and being accountable for data protection.


Minerva CQ processes the following data on behalf of its customers:

  • Personal identification information (name, email address, phone number, etc.)

  • Your voice as you interact with customer service representatives

  • Topics that are covered in your calls with customer service representatives


How do we collect your data?

You directly provide Minerva CQ with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

Minerva CQ may also receive your data indirectly from the following sources:

  • When customers submit voice files for processing via an approved method.


How will we use your data?

Minerva CQ collects your data so that we can:

  • Process your instructions and manage your account

  • Submit your application(s) to for a demo

  • Process voice files in accordance with a contract on behalf of our customer


How do we store your data?

Minerva CQ securely stores your data on Amazon AWS in the USA or the EU (based on client location), using commercially reasonable security practices.
Minerva CQ is both a Controller and a Processor, depending on the circumstance.

Minerva CQ is also a platform for customers. To exercise your GDPR rights, please contact them directly, as the data is managed by our customers.



Minerva CQ would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Minerva CQ from contacting you for marketing purposes or giving your data to Minerva CQ’s partners.

If you no longer wish to be contacted for marketing purposes, please contact


What are your data protection rights?

Minerva CQ would like to make sure you are fully aware of all of your data protection rights. Some of these rights are best exercised by contacting our customers directly.


Every user is entitled to the following:

  • The right to access – You have the right to request Minerva CQ for copies of your personal data. We may charge you a small fee for this service to cover the costs of retrieval.

  • The right to rectification – You have the right to request that Minerva CQ correct any information you believe is inaccurate. You also have the right to request Minerva CQ to complete the information you believe is incomplete. This right exists within reason: we will correct or complete information as you request, but we cannot always modify sections of structured data, for example by creating new categories of majors of study, universities that we do not support. You are in no way required to supply information on your profile that is inaccurate purely because we do not support it, and we ask you not to do so.

  • The right to erasure – You have the right to request that Minerva CQ erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Minerva CQ restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Minerva CQ’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Minerva CQ transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:


Call us at: +1 ‪657.223.4033‬ or write to us with the subject line of “GDPR Request”. Emails with any other subject line cannot be guaranteed to be responded to within the same timeframe.




Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit


How do we use cookies?

Minerva CQ uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in, if that function is supported

  • Understanding how you use our website

  • To improve website usability

  • To improve your website experience

  • To identify when you complete a job application on an employer’s website that began on Minerva CQ

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Minerva CQ uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Minerva CQ uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Minerva CQ sometimes shares some limited aspects of this data with third parties such as, payment processors, cloud storage providers, and marketing agencies for advertising purposes. We may also share online data collected through cookies with our advertising partners, like Google and Linkedin. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Minerva CQ website contains links to other websites. Our privacy notice applies only to our website, so if you click on a link to another website, you should read their privacy notice.


Changes to our privacy policy

Minerva CQ keeps its GDPR privacy notice under regular review and places any updates on this web page. 

How to contact us

If you have any questions about Minerva CQ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. If you remain dissatisfied, you can make a complaint about the way we process your personal information to the supervisory authority.


Under Article 27 of the GDPR, we have appointed an EU Representative to act as our data protection agent.

Our nominated EU Representative is:

Instant EU GDPR Representative Ltd.  

Adam Brogden  

Tel +35315549700  


Office 2,  

12A Lower Main Street, Lucan Co. Dublin  

K78 X5P8  


For more questions please email us at: with the subject line of “GDPR Request”
Call us: +1 ‪657.223.4033
Or write to us at:

Bourbaki Intelligent Systems dba Minerva CQ

440 N. Wolfe Rd
CA 94085, USA
Attn: GDPR Privacy

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