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Adaptive, dynamic workflows and QA knowledge graphs made the decision to go with Minerva CQ simple.

Siemens eMobility 

Siemens is a leader in the eMobility industry and one of the largest in the world. The company is shaping the EV charging market with innovative charging technology solutions, powering the infrastructure to support these solutions, as well as planning and implementing secure grid connections to enable the growth of electrifying transportation.


Siemens eMobllity chose Minerva CQ to leverage AI in the contact center and streamline highly complex technical support resolution and help agents access the right knowledge at the right time to decrease call times and improve CX.   

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