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Blue Skyscrapers

Events

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Webinar:  Uplevel Product and Customer Support with the Latest AI

Are you ready to dive into the future of customer support? Join us for an exciting webinar where we’ll explore the latest AI technologies that are changing the way businesses engage with their customers. From retail to healthcare, we’ll dissect real-world case studies and reveal the tangible benefits of integrating AI into your support ecosystem.
 

  • Watch how our AI-powered copilot transforms contact centers by helping agents upsell and assist customers more efficiently, leading to cost reductions and higher customer satisfaction.

  • Discover how AI minimizes employee downtime and reduces costs by guiding Help desk agents to resolve issues faster, ensuring smooth and efficient operations.

  • See firsthand how AI enhances and streamlines health member experiences, making the process of claims and explanations of benefits seamless and hassle-free.

Details:

Tuesday June 25th, 2024

10:00 AM - 11:00 AM PST

Online Event

Past Events

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Customer Contact Week 2024: Las Vegas

We're heading back to CCW's largest event in 2024. Join our founder & CEO, Cosimo Spera, PhD for an in depth conversation on RAG and LLMs for AI copilots. You can book a meeting directly with him by reaching out to marketing@minervacq.com

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SMAU: Italy RestartsUp in San Francisco

The aim of SMAU | Italy RestartsUp in San Francisco -  that will take place on May 21st - goes beyond geographical borders: it seeks to create a strong connection between the Italian innovation ecosystem and the San Francisco and Bay Area Ecosystem. This initiative provides a fertile ground for Startup, Corporates, Investors and the different innovation players from both Italy and Bay Area.

A careful selection of 40 Italian startups will represent the cutting edge of Italian innovation, introducing innovative solutions and disruptive technologies. In addition to Startups there will be the presence of the innovation teams of about 15 of the largest Italian corporations, interested in getting in touch with the protagonists of Bay Area's innovation ecosystem.

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Webinar:  Improve Customer Service Experiences in EV Charging: Views from Industry Experts

An insightful Q&A with customer service experts, Kris Kluzak (Enel X Way) and Rod McLane (Peloton Technology) in EV charging and eMobility. Learn about CX best practices, what worked, the mindset needed and how AI is used in customer service in this industry.

Webinar: Top 5 Customer Experience Trends to Watch in 2024

Get ready for 2024 by digging into the latest CX trends with customer experience futurist Blake Morgan and Minerva CQ's Daniel Hong!

 

Blake and Daniel will walk through what's hot when it comes to CX and how to prepare your customer experience team to make the most of these trends for the coming year.  Everything from how to really take advantage of AI to the intersection of the physical and digital experiences will be covered, so don't miss out!

Details:

Tuesday January 16th, 2024

11:00 AM - 12:00 PM PST

Online Event

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Customer Contact Week 2023: Las Vegas

We'll be at CCW's startup zone. Join our founder & CEO, Cosimo Spera, PhD and our CMO at the Carya Ventures area - Minerva CQ booth. You can book a meeting directly with him by reaching out to marketing@minervacq.com

Details:

June 19-22, 2023

Caesar's Forum

Las Vegas, NV

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Making Sense of Conversational AI: Lessons Learned from Real-World Experience

Join Minerva CQ's CMO, Daniel Hong at Opus Research's Conversational Cloud Conference on November 10th as he talks lessons learned in conversational AI with Brett Knight from Lowe's on a panel moderated by Principal Analyst at Opus Research Dan Miller.

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Webinar: Personalizing Customer Experiences in Energy with Real-Time AI

In this webinar, hosted by NVIDIA. you will learn how to:

  • Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently

  • Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times

  • Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding

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