Sign up here to join Minerva CQ's Head of Global Solutions Consulting, David Paine and SymTrain's Head of Marketing, Erin Wilson, on Mon, Jun 26, 11:30 AM - 12:00 PM PDT as they talk about the intersection of AI-powered coaching and agent assist.
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During what this half hour you’ll learn:
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The core differences between automated coaching and agent assist solutions
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Whether there’s space in the market for both types of solutions
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How best to allocate your precious operating dollars
Join Minerva CQ's CMO, Daniel Hong at Opus Research's Conversational Cloud Conference on November 10th as he talks lessons learned in conversational AI with Brett Knight from Lowe's on a panel moderated by Principal Analyst at Opus Research Dan Miller.
In this webinar, hosted by NVIDIA. you will learn how to:
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Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently
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Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times
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Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding