Webinar: Top 5 Customer Experience Trends to Watch in 2024
Get ready for 2024 by digging into the latest CX trends with customer experience futurist Blake Morgan and Minerva CQ's Daniel Hong!
Blake and Daniel will walk through what's hot when it comes to CX and how to prepare your customer experience team to make the most of these trends for the coming year. Everything from how to really take advantage of AI to the intersection of the physical and digital experiences will be covered, so don't miss out!
Tuesday January 16th, 2024
11:00 AM - 12:00 PM PST
Conference: Making Sense of Conversational AI: Lessons Learned from Real-World Experience
Webinar: Personalizing Customer Experiences in Energy with Real-Time AI
In this webinar, hosted by NVIDIA. you will learn how to:
Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently
Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times
Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding