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Sign up here to join Minerva CQ's Head of Global Solutions Consulting, David Paine and SymTrain's Head of Marketing, Erin Wilson, on Mon, Jun 26, 11:30 AM - 12:00 PM PDT as they talk about the intersection of AI-powered coaching and agent assist.

During what this half hour you’ll learn:

  • The core differences between automated coaching and agent assist solutions

  • Whether there’s space in the market for both types of solutions

  • How best to allocate your precious operating dollars

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Join Minerva CQ's CMO, Daniel Hong at Opus Research's Conversational Cloud Conference on November 10th as he talks lessons learned in conversational AI with Brett Knight from Lowe's on a panel moderated by Principal Analyst at Opus Research Dan Miller.

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In this webinar, hosted by NVIDIA. you will learn how to:

  • Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently

  • Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times

  • Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding

Click here to watch 

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