Slick agent workflows and UI, and pre-integrated agent assist technology made the decision easy to go with Minerva CQ.
Chargepoint aims to leverage AI to effectively scale CX
Chargepoint operates the largest online network of independently owned EV charging stations in 14 countries. To meet the immense demand for EV charging, while maintaining a world class customer experience, Chargepoint looked to AI to enhance its customer service delivery. The company is deploying Minerva CQ because it is the only viable AI-driven agent assist solution in the eMobility industry and already works with its current technology stack.